now is modern browser

CLOSE

/

Customer help center

Frequently Asked Questions

How do I send my return? 

When and why do I have to pay a restocking fee?

How do I cancel an order? 

I received store credit. Where can I use it, and for how long is it good for? 

 

When should I expect my refund? 

 

What is a Return Goods Authorization (RGA) and how long will it take to receive it after I set one up? 

 

What is a PrePaid Label (PPL), and when will I receive it?

 

What is a Bill of Lading (BOL), and when will I receive it? 

 

What is a call tag and how does it work?

 

I purchased flooring, how do I return it? 

 

I checked out using my standard (non-guest) account. How will my refund be issued? 

 

I checked out as a guest. How will my refund be issued?

 

My purchase was damaged in transit. How do I return it, request a replacement, and/or file a freight claim? 

 

I did not receive all my products, or some items are not what I purchased. What do I do? 

 

My purchase was lost in transit, what should I do?