How do I send my return?
When and why do I have to pay a restocking fee?
How do I cancel an order?
I received store credit. Where can I use it, and for how long is it good for?
When should I expect my refund?
What is a Return Goods Authorization (RGA) and how long will it take to receive it after I set one up?
What is a PrePaid Label (PPL), and when will I receive it?
What is a Bill of Lading (BOL), and when will I receive it?
What is a call tag and how does it work?
I purchased flooring, how do I return it?
I checked out using my standard (non-guest) account. How will my refund be issued?
I checked out as a guest. How will my refund be issued?
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a freight claim?
I did not receive all my products, or some items are not what I purchased. What do I do?
My purchase was lost in transit, what should I do?