FAQ
1.DoIneed an account toplaceanorder?
No, you can choose to checkout as a guest by selecting 'guest checkout'. However, it is easier to arrange return of goods if you have an account and keep track of your orders.
2.I'veforgotten my password,how can I recover it?
If you have forgotten your password, just click on 'forgotten your password' on the log in dropdown and follow the instructions.
3.Why can't Ibuy theitemI want to buy?
Due to the nature of our products and the processes used to produce them, items may sometimes appear "out of stock" or disappear from the site. You can contact our customer service team at sale@canmeljia.com.
Our inventory is regularly replenished unless an item is discontinued. For information on stock availability, please contact the customer service team.
4.Why are the prices on this website different from other places?
Hey there! When you shop online, you know the drill—prices are made up of costs and service fees. But let's be real, we've all been there: trying to reach customer service only to get crickets, dealing with damaged products that never get fixed, or having warranty claims drag on so long they expire. And don't even get me started on rude customer service reps.
At our store, we get it. We know that a higher price tag means you expect top-notch service, and that's exactly what we deliver. We promise you won't face those frustrating issues here. If you have a problem, we'll jump on it within 24 hours. Our price reflects our commitment to making your shopping experience smooth, hassle-free, and truly enjoyable.
5. I received a damaged product.What do I do next?
We make every effort to ensure your order arrives in perfect condition. If your order is damaged within 48 hours of receiving the goods, please notify customer service at sale@canmeijia.com within 48 hours of receiving the goods and provide photos that clearly show the damaged items and/or packaging.
6.How do I return my order?
However, if your order has already been shipped and you need to change the address, you can send the new address to our customer service. But just a heads-up, there will be a service fee for this, and the exact amount will depend on the actual shipping address. Alternatively, you can also choose to return the item and get a refund once it arrives. You’ll need to contact the carrier yourself to arrange the return shipping in this case.